Safety Tips

We’re here to give our customers a free and easy way to buy, sell pets online. And while most people who use stick to the rules, some break them and cause a problem. We can’t keep an eye on everyone all the time, so we share as much advice with our customers as we can to keep them safe.

What we offer

– Online tips. We’ve published a lot of safety advice on our website.(More coming)
– Around the clock support. Someone from our team is always there to help, either by email or social media.

Our biggest piece of advice is: if something seems too good to be true, it probably is. That’s why we encourage customers to meet buyers or sellers in a public place in daylight – and to take a friend. If anything bad or suspicious happens, they should get in touch with us straight away.

If someone’s breaking our rules and a customer reports them, we can block them and delete their ad. If it’s a very serious issue, we encourage customers to call the police. We try to help as much as we can and Get Safe Online to protect customers – and improve how we tell people when there’s a problem.

These are our top tips to staying safe when buying and selling online. There’s a lot more information in our FAQ section, but here are some basics:

For buyers

  Try to meet in person. This gives you the chance to check what you’re buying before you pay.

–  Check the item’s real. Some pets are known to be rare / illegal, so be aware of this and check before you buy it.

–  Of course use Cash, but not the Family & Friends option. You won’t be able to get a refund if something goes wrong. Some people are clever in taking your money when you pay online, so always aim for cash.

–  Ask for paperwork. Especially when buying a pets with certificates/passports. Ask for receipts, certificates, log books or any other related documents.

–  Avoid dodgy links. If someone asks you to pay through PayPal or some other mode, be cautions and don’t click on suspicious links in emails that claim to be from the seller.

For sellers

–  If someone’s paying cash, make sure you check the banknotes are real.

–  If a buyer says they’ve sent you too much money then asks for the surplus back, it’s probably a scam. Ask your bank if any money has gone in.

More advice

Have a read through the rest of these pages for more specific advice. If you still have questions contact us before you trade. Waiting till after may be too late. Talk to us or tweet us @Petsdome

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